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stacker:support:knownissues [2020/09/19 20:56] rjlittlefield [Settings are retained across uninstall / reinstall] |
stacker:support:knownissues [2021/02/11 20:16] rjlittlefield [Macintosh OS X, accessing external drives may be awkward] |
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| Here is an index to the known issues: | Here is an index to the known issues: | ||
| + | * [[#macos_big_sur_system_preference_for_prefer_tabs_can_hang_zerene_stacker|macOS Big Sur, System Preference for "Prefer tabs" can hang Zerene Stacker.]] | ||
| * [[#license_keys_that_contain_accented_or_non-english_characters_may_get_corrupted_in_email_transmission|License keys that contain accented or non-English characters may get corrupted in email transmission.]] | * [[#license_keys_that_contain_accented_or_non-english_characters_may_get_corrupted_in_email_transmission|License keys that contain accented or non-English characters may get corrupted in email transmission.]] | ||
| - | * [[#settings_are_retained_across_uninstall_reinstall|Settings are retained across uninstall / reinstall.]] | + | * [[#settings_are_retained_across_uninstallreinstall|Settings are retained across uninstall/reinstall.]] |
| * [[#license_key_must_be_installed_for_each_user_account|License key must be installed for each user account.]] | * [[#license_key_must_be_installed_for_each_user_account|License key must be installed for each user account.]] | ||
| - | * [[#bit_tiff_files_should_be_uncompressed|16-bit TIFF files should be uncompressed]] | + | * [[#bit_tiff_files_should_be_uncompressed|16-bit TIFF files should be uncompressed.]] |
| * [[#certain_grayscale_images_may_cause_incompatible_colormodel|Certain grayscale images may cause "incompatible ColorModel".]] | * [[#certain_grayscale_images_may_cause_incompatible_colormodel|Certain grayscale images may cause "incompatible ColorModel".]] | ||
| * [[#zonealarm_toolbar_may_significantly_reduce_available_memory|ZoneAlarm Toolbar may significantly reduce available memory.]] | * [[#zonealarm_toolbar_may_significantly_reduce_available_memory|ZoneAlarm Toolbar may significantly reduce available memory.]] | ||
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| * [[#to_process_large_images_at_full_resolution_you_must_increase_the_memory_allocation_above_the_default_values|To process large images at full resolution, you must increase the memory allocation above the default values.]] | * [[#to_process_large_images_at_full_resolution_you_must_increase_the_memory_allocation_above_the_default_values|To process large images at full resolution, you must increase the memory allocation above the default values.]] | ||
| * [[#continuous_backup_or_indexing_may_interfere_with_image_caching|Continuous backup or indexing may interfere with image caching.]] | * [[#continuous_backup_or_indexing_may_interfere_with_image_caching|Continuous backup or indexing may interfere with image caching.]] | ||
| - | * [[#must_use_double-click_not_the_open_button_to_navigate_into_a_folder_when_using_file_open_project|Must use double-click, not the Open button, to navigate into a folder when using File > Open Project]] | + | * [[#must_use_double-click_not_the_open_button_to_navigate_into_a_folder_when_using_file_open_project|Must use double-click, not the Open button, to navigate into a folder when using File > Open Project .]] |
| * [[#windows_my_documents_and_my_pictures_may_not_be_writable|Windows, "My Documents" and "My Pictures" may not be writable.]] | * [[#windows_my_documents_and_my_pictures_may_not_be_writable|Windows, "My Documents" and "My Pictures" may not be writable.]] | ||
| * [[#windows_cannot_navigate_through_a_shortcut|Windows, cannot navigate through a shortcut.]] | * [[#windows_cannot_navigate_through_a_shortcut|Windows, cannot navigate through a shortcut.]] | ||
| - | * [[#windows_manually_edited_program_files_persist_across_re-installation|Windows, manually edited program files persist across re-installation]] | + | * [[#windows_manually_edited_program_files_persist_across_re-installation|Windows, manually edited program files persist across re-installation.]] |
| - | * [[#macintosh_os_x_could_not_establish_communications_with_stackshot_controller|Macintosh OS X, "Could not establish communications with StackShot controller"]] | + | * [[#macintosh_os_x_could_not_establish_communications_with_stackshot_controller|Macintosh OS X, "Could not establish communications with StackShot controller".]] |
| - | * [[#macintosh_os_x_zerene_stacker_will_work_on_only_one_stack_at_a_time|Macintosh OS X, Zerene Stacker will work on only one stack at a time]] | + | * [[#macintosh_os_x_zerene_stacker_will_work_on_only_one_stack_at_a_time|Macintosh OS X, Zerene Stacker will work on only one stack at a time.]] |
| - | * [[#macintosh_os_x_mountain_lion_reports_installation_bundle_is_damaged_move_to_trash|Macintosh OS X (Mountain Lion) reports installation bundle is "damaged, move to trash"]] | + | * [[#macintosh_os_x_mountain_lion_reports_installation_bundle_is_damaged_move_to_trash|Macintosh OS X (Mountain Lion) reports installation bundle is "damaged, move to trash".]] |
| * [[#macintosh_os_x_how_to_recover_from_excessive_memory_allocation|Macintosh OS X, how to recover from excessive memory allocation.]] | * [[#macintosh_os_x_how_to_recover_from_excessive_memory_allocation|Macintosh OS X, how to recover from excessive memory allocation.]] | ||
| * [[#macintosh_os_x_tiff_files_may_be_very_slow_to_read|Macintosh OS X, TIFF files may be very slow to read.]] | * [[#macintosh_os_x_tiff_files_may_be_very_slow_to_read|Macintosh OS X, TIFF files may be very slow to read.]] | ||
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| * [[#red_rasterformatexception_occurs_during_retouching|Red "RasterFormatException" occurs during retouching.]] | * [[#red_rasterformatexception_occurs_during_retouching|Red "RasterFormatException" occurs during retouching.]] | ||
| * [[#graphics_acceleration_sometimes_makes_the_retouching_brush_very_slow_and_jerky|Graphics "acceleration" sometimes makes the retouching brush very slow and jerky.]] | * [[#graphics_acceleration_sometimes_makes_the_retouching_brush_very_slow_and_jerky|Graphics "acceleration" sometimes makes the retouching brush very slow and jerky.]] | ||
| - | * [[#retouching_brush_disappears|Retouching brush disappears]] | + | * [[#retouching_brush_disappears|Retouching brush disappears.]] |
| * [[#external_tiff_reader_cannot_handle_commas_in_file_or_directory_names|External TIFF reader cannot handle commas in file or directory names.]] | * [[#external_tiff_reader_cannot_handle_commas_in_file_or_directory_names|External TIFF reader cannot handle commas in file or directory names.]] | ||
| * [[#macintosh_os_x_the_downloaded_bundle_runs_once_but_not_again|Macintosh OS X, the downloaded bundle runs once but not again.]] | * [[#macintosh_os_x_the_downloaded_bundle_runs_once_but_not_again|Macintosh OS X, the downloaded bundle runs once but not again.]] | ||
| * [[#using_capture_one_raw_converter_must_turn_off_option_to_embed_camera_profile|Using Capture One raw converter, must turn off option to "Embed Camera Profile".]] | * [[#using_capture_one_raw_converter_must_turn_off_option_to_embed_camera_profile|Using Capture One raw converter, must turn off option to "Embed Camera Profile".]] | ||
| + | |||
| + | ===== macOS Big Sur, system preference for "Prefer tabs" can hang Zerene Stacker ===== | ||
| + | |||
| + | Beginning with macOS "Big Sur" (macOS 11, also known as 10.16) **it is critical that System Preferences > General > "Prefer tabs: ... when opening documents" must be set to either "never" or "in full screen"**. Further, if you select "in full screen", then do not run Zerene in full screen mode. | ||
| + | |||
| + | These restrictions are because there is a new bug, introduced in macOS Big Sur, that causes Zerene Stacker (and all other Java programs) to display a grossly oversized window and become nonresponsive, whenever the application tries to open a non-blocking dialog. In Zerene Stacker, such dialogs include the DMap contrast threshold slider, the StackShot controller panel, and the DOF and stereo calculators. | ||
| + | |||
| + | The safest setting for "Prefer tabs" is "never". The most dangerous setting is "always", which as of this writing (Feb 2021) will cause Zerene Stacker to hang if it tries to open any of the dialogs listed earlier. | ||
| + | |||
| + | When Zerene Stacker is hung because of this problem, you may not be able to get a Force Quit menu by mouse action. However, the keyboard combination Cmd-Option-Escape will still work to bring up a Force Quit menu, in which you can select Zerene Stacker and then Force Quit it. | ||
| + | |||
| ===== License keys that contain accented or non-English characters may get corrupted in email transmission ===== | ===== License keys that contain accented or non-English characters may get corrupted in email transmission ===== | ||
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| If that doesn't work, then please contact support@zerenesystems.com and we'll get the problem taken care of. | If that doesn't work, then please contact support@zerenesystems.com and we'll get the problem taken care of. | ||
| - | ===== Settings are retained across uninstall / reinstall ===== | + | ===== Settings are retained across uninstall/reinstall ===== |
| On **Windows**, the uninstaller program removes only folders and files that it created. This causes some state information to be retained, so that uninstall/reinstall will not restore the program to a factory-fresh condition. To get back to a factory-fresh condition, you must uninstall, then manually remove one folder and the files it contains, before reinstalling. | On **Windows**, the uninstaller program removes only folders and files that it created. This causes some state information to be retained, so that uninstall/reinstall will not restore the program to a factory-fresh condition. To get back to a factory-fresh condition, you must uninstall, then manually remove one folder and the files it contains, before reinstalling. | ||
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| - Double-click on any external drive to open that, then navigate as usual. | - Double-click on any external drive to open that, then navigate as usual. | ||
| + | Also, note that when using JFileChooser, you __must__ use double-click, not the Open button, to go inside a folder. For further explanation about this issue, see [[https://zerenesystems.com/cms/stacker/support/knownissues#must_use_double-click_not_the_open_button_to_navigate_into_a_folder_when_using_file_open_project|"Must use double-click, not the Open button, to navigate into a folder when using File > Open Project"]]. | ||
| ===== Macintosh OS X, launch fails due to Courier font problems ===== | ===== Macintosh OS X, launch fails due to Courier font problems ===== | ||