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stacker:support:knownissues [2020/06/23 17:17]
rjlittlefield [Macintosh OS X, accessing external drives may be awkward]
stacker:support:knownissues [2021/02/11 20:16] (current)
rjlittlefield [Macintosh OS X, accessing external drives may be awkward]
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 ~~NOTOC~~ ~~NOTOC~~
-====== Zerene Stacker Known Issues ​======+===== Zerene Stacker Known Issues =====
  
 Known Issues is a list of unusual problems that can be quite challenging to diagnose and solve from scratch. ​ We keep this list mainly for our own use in providing support, but we're making it publicly available in case it may be useful to other people also. Known Issues is a list of unusual problems that can be quite challenging to diagnose and solve from scratch. ​ We keep this list mainly for our own use in providing support, but we're making it publicly available in case it may be useful to other people also.
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 Here is an index to the known issues: Here is an index to the known issues:
  
 +    * [[#​macos_big_sur_system_preference_for_prefer_tabs_can_hang_zerene_stacker|macOS Big Sur, System Preference for "​Prefer tabs" can hang Zerene Stacker.]]
     * [[#​license_keys_that_contain_accented_or_non-english_characters_may_get_corrupted_in_email_transmission|License keys that contain accented or non-English characters may get corrupted in email transmission.]]     * [[#​license_keys_that_contain_accented_or_non-english_characters_may_get_corrupted_in_email_transmission|License keys that contain accented or non-English characters may get corrupted in email transmission.]]
-    * [[#settings_are_retained_across_uninstall_reinstall|Settings are retained across uninstall / reinstall.]]+    * [[#settings_are_retained_across_uninstallreinstall|Settings are retained across uninstall/​reinstall.]]
     * [[#​license_key_must_be_installed_for_each_user_account|License key must be installed for each user account.]]     * [[#​license_key_must_be_installed_for_each_user_account|License key must be installed for each user account.]]
-    * [[#​bit_tiff_files_should_be_uncompressed|16-bit TIFF files should be uncompressed]]+    * [[#​bit_tiff_files_should_be_uncompressed|16-bit TIFF files should be uncompressed.]]
     * [[#​certain_grayscale_images_may_cause_incompatible_colormodel|Certain grayscale images may cause "​incompatible ColorModel"​.]]     * [[#​certain_grayscale_images_may_cause_incompatible_colormodel|Certain grayscale images may cause "​incompatible ColorModel"​.]]
     * [[#​zonealarm_toolbar_may_significantly_reduce_available_memory|ZoneAlarm Toolbar may significantly reduce available memory.]]     * [[#​zonealarm_toolbar_may_significantly_reduce_available_memory|ZoneAlarm Toolbar may significantly reduce available memory.]]
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     * [[#​to_process_large_images_at_full_resolution_you_must_increase_the_memory_allocation_above_the_default_values|To process large images at full resolution, you must increase the memory allocation above the default values.]]     * [[#​to_process_large_images_at_full_resolution_you_must_increase_the_memory_allocation_above_the_default_values|To process large images at full resolution, you must increase the memory allocation above the default values.]]
     * [[#​continuous_backup_or_indexing_may_interfere_with_image_caching|Continuous backup or indexing may interfere with image caching.]]     * [[#​continuous_backup_or_indexing_may_interfere_with_image_caching|Continuous backup or indexing may interfere with image caching.]]
-    * [[#​must_use_double-click_not_the_open_button_to_navigate_into_a_folder_when_using_file_open_project|Must use double-click,​ not the Open button, to navigate into a folder when using File > Open Project]]+    * [[#​must_use_double-click_not_the_open_button_to_navigate_into_a_folder_when_using_file_open_project|Must use double-click,​ not the Open button, to navigate into a folder when using File > Open Project ​.]]
     * [[#​windows_my_documents_and_my_pictures_may_not_be_writable|Windows,​ "My Documents"​ and "My Pictures"​ may not be writable.]]     * [[#​windows_my_documents_and_my_pictures_may_not_be_writable|Windows,​ "My Documents"​ and "My Pictures"​ may not be writable.]]
     * [[#​windows_cannot_navigate_through_a_shortcut|Windows,​ cannot navigate through a shortcut.]]     * [[#​windows_cannot_navigate_through_a_shortcut|Windows,​ cannot navigate through a shortcut.]]
-    * [[#​windows_manually_edited_program_files_persist_across_re-installation|Windows,​ manually edited program files persist across re-installation]] +    * [[#​windows_manually_edited_program_files_persist_across_re-installation|Windows,​ manually edited program files persist across re-installation.]] 
-    * [[#​macintosh_os_x_could_not_establish_communications_with_stackshot_controller|Macintosh OS X, "Could not establish communications with StackShot controller"​]] +    * [[#​macintosh_os_x_could_not_establish_communications_with_stackshot_controller|Macintosh OS X, "Could not establish communications with StackShot controller"​.]] 
-    * [[#​macintosh_os_x_zerene_stacker_will_work_on_only_one_stack_at_a_time|Macintosh OS X, Zerene Stacker will work on only one stack at a time]] +    * [[#​macintosh_os_x_zerene_stacker_will_work_on_only_one_stack_at_a_time|Macintosh OS X, Zerene Stacker will work on only one stack at a time.]] 
-    * [[#​macintosh_os_x_mountain_lion_reports_installation_bundle_is_damaged_move_to_trash|Macintosh OS X (Mountain Lion) reports installation bundle is "​damaged,​ move to trash"​]]+    * [[#​macintosh_os_x_mountain_lion_reports_installation_bundle_is_damaged_move_to_trash|Macintosh OS X (Mountain Lion) reports installation bundle is "​damaged,​ move to trash".]]
     * [[#​macintosh_os_x_how_to_recover_from_excessive_memory_allocation|Macintosh OS X, how to recover from excessive memory allocation.]]     * [[#​macintosh_os_x_how_to_recover_from_excessive_memory_allocation|Macintosh OS X, how to recover from excessive memory allocation.]]
     * [[#​macintosh_os_x_tiff_files_may_be_very_slow_to_read|Macintosh OS X, TIFF files may be very slow to read.]]     * [[#​macintosh_os_x_tiff_files_may_be_very_slow_to_read|Macintosh OS X, TIFF files may be very slow to read.]]
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     * [[#​red_rasterformatexception_occurs_during_retouching|Red "​RasterFormatException"​ occurs during retouching.]]     * [[#​red_rasterformatexception_occurs_during_retouching|Red "​RasterFormatException"​ occurs during retouching.]]
     * [[#​graphics_acceleration_sometimes_makes_the_retouching_brush_very_slow_and_jerky|Graphics "​acceleration"​ sometimes makes the retouching brush very slow and jerky.]]     * [[#​graphics_acceleration_sometimes_makes_the_retouching_brush_very_slow_and_jerky|Graphics "​acceleration"​ sometimes makes the retouching brush very slow and jerky.]]
-    * [[#​retouching_brush_disappears|Retouching brush disappears]]+    * [[#​retouching_brush_disappears|Retouching brush disappears.]]
     * [[#​external_tiff_reader_cannot_handle_commas_in_file_or_directory_names|External TIFF reader cannot handle commas in file or directory names.]]     * [[#​external_tiff_reader_cannot_handle_commas_in_file_or_directory_names|External TIFF reader cannot handle commas in file or directory names.]]
     * [[#​macintosh_os_x_the_downloaded_bundle_runs_once_but_not_again|Macintosh OS X, the downloaded bundle runs once but not again.]]     * [[#​macintosh_os_x_the_downloaded_bundle_runs_once_but_not_again|Macintosh OS X, the downloaded bundle runs once but not again.]]
     * [[#​using_capture_one_raw_converter_must_turn_off_option_to_embed_camera_profile|Using Capture One raw converter, must turn off option to "Embed Camera Profile"​.]]     * [[#​using_capture_one_raw_converter_must_turn_off_option_to_embed_camera_profile|Using Capture One raw converter, must turn off option to "Embed Camera Profile"​.]]
 +
 +===== macOS Big Sur, system preference for "​Prefer tabs" can hang Zerene Stacker =====
 +
 +Beginning with macOS "Big Sur" (macOS 11, also known as 10.16) **it is critical that System Preferences > General > "​Prefer tabs: ... when opening documents"​ must be set to either "​never"​ or "in full screen"​**. ​ Further, if you select "in full screen",​ then do not run Zerene in full screen mode.  ​
 +
 +These restrictions are because there is a new bug, introduced in macOS Big Sur, that causes Zerene Stacker (and all other Java programs) to display a grossly oversized window and become nonresponsive,​ whenever the application tries to open a non-blocking dialog. ​ In Zerene Stacker, such dialogs include the DMap contrast threshold slider, the StackShot controller panel, and the DOF and stereo calculators.  ​
 +
 +The safest setting for "​Prefer tabs" is "​never"​. ​ The most dangerous setting is "​always",​ which as of this writing (Feb 2021) will cause Zerene Stacker to hang if it tries to open any of the dialogs listed earlier.
 +
 +When Zerene Stacker is hung because of this problem, you may not be able to get a Force Quit menu by mouse action. ​ However, the keyboard combination Cmd-Option-Escape will still work to bring up a Force Quit menu, in which you can select Zerene Stacker and then Force Quit it.
 +
  
 ===== License keys that contain accented or non-English characters may get corrupted in email transmission ===== ===== License keys that contain accented or non-English characters may get corrupted in email transmission =====
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 If that doesn'​t work, then please contact support@zerenesystems.com and we'll get the problem taken care of. If that doesn'​t work, then please contact support@zerenesystems.com and we'll get the problem taken care of.
  
-===== Settings are retained across uninstall / reinstall =====+===== Settings are retained across uninstall/​reinstall =====
  
 On **Windows**,​ the uninstaller program removes only folders and files that it created. ​ This causes some state information to be retained, so that uninstall/​reinstall will not restore the program to a factory-fresh condition. ​ To get back to a factory-fresh condition, you must uninstall, then manually remove one folder and the files it contains, before reinstalling.  ​ On **Windows**,​ the uninstaller program removes only folders and files that it created. ​ This causes some state information to be retained, so that uninstall/​reinstall will not restore the program to a factory-fresh condition. ​ To get back to a factory-fresh condition, you must uninstall, then manually remove one folder and the files it contains, before reinstalling.  ​
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 On Windows 10, usually it is not possible to open the Start > Run dialog. ​ Instead, you can open a File Explorer window, then in that window'​s address bar, type in %APPDATA% and hit the Enter key. On some systems, it is also necessary to set the folder view options to "Show hidden files, folders, and drives"​. ​ See for example [[http://​www.windows10themes.net/​guides/​how-to-view-the-appdata-folder-in-windows-10/​]] On Windows 10, usually it is not possible to open the Start > Run dialog. ​ Instead, you can open a File Explorer window, then in that window'​s address bar, type in %APPDATA% and hit the Enter key. On some systems, it is also necessary to set the folder view options to "Show hidden files, folders, and drives"​. ​ See for example [[http://​www.windows10themes.net/​guides/​how-to-view-the-appdata-folder-in-windows-10/​]]
  
-On **Macintosh OS X**, dragging the application bundle to the trash leaves behind some state information in other files and folders, so that reinstalling the program will not restore the program to a factory-fresh condition. ​ To get back to a factory-fresh condition, you must manually remove one folder and the files it contains, before reinstalling. ​ The folder you need to remove is ~/​Library/​Preferences/​ZereneStacker,​ where ~ denotes your account'​s home directory. ​ Note that the ~/Library folder is normally hidden. ​ To open it, hold down your keyboard'​s Option (Alt) key while selecting Go > Library in a Finder window. ​ Be careful that you do not remove other folders in ~/​Library/​Preferences, ​as these contain settings for other programs.  ​+On **Macintosh OS X**, dragging the application bundle to the trash leaves behind some state information in other files and folders, so that reinstalling the program will not restore the program to a factory-fresh condition. ​ To get back to a factory-fresh condition, you must manually remove one folder and the files it contains, before reinstalling. ​ The folder you need to remove is ~/​Library/​Preferences/​ZereneStacker,​ where ~ denotes your account'​s home directory. ​ Note that the ~/Library folder is normally hidden. ​ To open it, hold down your keyboard'​s Option (Alt) key while selecting Go > Library in a Finder window.  Once you have the ~/Library folder, then find and go into the Preferences folder. ​ From there, the ZereneStacker folder will be at the bottom of the list, or very close to it.  Be careful that you do not remove other folders ​or files in ~/​Library/​Preferences, ​because ​these contain settings for other programs.  ​
  
 Note that removing ~/​Library/​Preferences/​ZereneStacker will also uninstall your license key, so be sure you have a copy of that saved first. ​ If you do not already have a separate copy of your license key, you can make one by running Zerene Stacker and extracting the key using copy/paste at Options > Registration. Note that removing ~/​Library/​Preferences/​ZereneStacker will also uninstall your license key, so be sure you have a copy of that saved first. ​ If you do not already have a separate copy of your license key, you can make one by running Zerene Stacker and extracting the key using copy/paste at Options > Registration.
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   - Double-click on any external drive to open that, then navigate as usual.   - Double-click on any external drive to open that, then navigate as usual.
  
 +Also, note that when using JFileChooser,​ you __must__ use double-click,​ not the Open button, to go inside a folder. ​ For further explanation about this issue, see [[https://​zerenesystems.com/​cms/​stacker/​support/​knownissues#​must_use_double-click_not_the_open_button_to_navigate_into_a_folder_when_using_file_open_project|"​Must use double-click,​ not the Open button, to navigate into a folder when using File > Open Project"​]].
 ===== Macintosh OS X, launch fails due to Courier font problems ===== ===== Macintosh OS X, launch fails due to Courier font problems =====
  
stacker/support/knownissues.1592932666.txt.gz · Last modified: 2020/06/23 17:17 by rjlittlefield
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